ABSTRACT
This study was carried out to examine the assessment of guests satisfaction of service quality in the hotel industry in Uyo Local Government, Akwa Ibom State. Specifically, the study examined the relationship of service quality and guest satisfaction in selected hotels in Uyo Local Government, Akwa Ibom State. The study employed the survey descriptive research design. A total of 80 responses were validated from the survey. The study adopted the three factor theory. From the responses obtained and analysed, the findings revealed that higher customer satisfaction, greater competitive advantage and profitability to the hotels concerned was the relationship of service quality and guest satisfaction. The study recommend service quality in hotels to be improved as this leads to customer retention, increase in customer base and higher customer satisfaction. More so, hotels should give priority to their guests, and work on the data received through personal suggestions, enquiry from guests and the use of questionnaire to work on its improvement.
ABSTRACT
The journey on the path of technical education started as far back as in the 1930’s when...
EXCERPT FROM THE STUDY
A proper advertisement has a great impact on sales of the produce and that is why companies spend huge amount of m...
STATEMENT OF RESEARCH PROBLEM
What really instigated the study was the increased mortality of children under the ages of...
OBJECTIVES OF THIS STUDY
This study is aimed at:
BACKGROUND OF THE STUDY
Education is a dynamic process the result of which reflects almost directly on...
ABSTRACT
This research evaluates an appraisal on the legal framework for prevention of...
ABSTRACT
In this study, a gas assisted solar powered absorption air – conditioning system was designed, constructed and tested unde...
ABSTRACT
The importance of skilled birth attendants in the reduction of maternal and newborn morbidity and mortality wor...
ABSTRACT
This project is aimed at improving a lo...